{"id":1930,"date":"2026-06-15T17:30:59","date_gmt":"2026-06-15T15:30:59","guid":{"rendered":"https:\/\/rokimi.com\/?page_id=1930"},"modified":"2026-06-15T17:30:59","modified_gmt":"2026-06-15T15:30:59","slug":"returns-right-of-withdrawal","status":"publish","type":"page","link":"https:\/\/rokimi.com\/en\/returns-right-of-withdrawal\/","title":{"rendered":"returns-right-of-withdrawal"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Returns &amp; Right of Withdrawal<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Below you will find all the information you need about changing your order, returns and refunds.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Order changes (before dispatch)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to amend your order, please read the information below carefully.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Add articles<\/strong><br>If your order has not yet been dispatched, you can:<br>\u2013 Place an additional order<br>\u2013 Cancel your current order and place a new one<br><br>If your order has already been dispatched, you will no longer be able to add items to it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Deleting articles<\/strong><br>If your order has not yet been dispatched, you can cancel specific items.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will receive:<br>\u2013 Refund of the product\u2019s value<br>\u2013 Refund of delivery charges, provided that delivery was not free of charge<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your order has already been dispatched, it can no longer be cancelled.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Change the address or recipient<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Changing the recipient\u2019s name is usually straightforward and can be passed on to the carrier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Changing the delivery address:<br>\u2013 If not yet dispatched: usually possible<br>\u2013 If the parcel has already been dispatched: we will forward your request to the carrier, who will decide whether the change is possible<br>\u2013 Changes of address are generally only accepted if they do not incur any additional delivery charges. If the carrier refuses the change, it may be necessary to place a new order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To request a change, please send an email to: support@rokimi.com. Please state your order number and the change you are requesting.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Return requests (consumers\u2019 right of withdrawal)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Consumers have a statutory right of withdrawal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside the scope of their commercial or professional activities.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3.1 Return period<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to withdraw from this contract within 14 days without giving any reason.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), takes possession of the last goods.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3.2 How do I request a return?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise your right of withdrawal, please inform us of your decision by email at support@rokimi.com. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include the following in this email: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Returning items<\/li>\n\n\n\n<li>Further details, if applicable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You will receive an email confirming receipt of your cancellation.<br>Email: support@rokimi.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To meet the withdrawal deadline, it is sufficient for you to send your notice before the 14-day period has expired.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3.3 Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you withdraw from the contract, we will refund all payments received from you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds will be made without undue delay and, in any event, no later than 14 days from the date on which we are notified of your decision. We will use the same payment method that you used for the original transaction, unless expressly agreed otherwise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We can wait to make the refund until:<br>\u2013 We have received the returned goods; or<br>\u2013 You provide proof of return<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3.4 Returning the goods<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can return the goods:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please contact us at support@rokimi.com \u2014 we will email you a return label<\/li>\n\n\n\n<li>No later than 14 days after you have notified us of the return<\/li>\n\n\n\n<li>The product must be undamaged, unused, unopened and in its original packaging<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">As these are cleaning products, opened or used items cannot always be accepted for a full refund for reasons of hygiene and safety. If the seal has been broken or the product has been (partially) used, this may affect the amount of the refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important \u2013 Return address<\/strong><br>The returns address varies by product and may differ depending on the warehouse or fulfilment centre. Goods may only be returned to the returns address provided by us following email confirmation. The business address listed on the website is not a returns address for goods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returns sent without prior authorisation or to an incorrect address may be refused and returned to the sender at the sender\u2019s expense.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3.5 Return postage costs<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To return your order, we will send you a returns label by email.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you return an item, you will be refunded the price of the returned product. Any delivery charges you paid when placing your original order will not be refunded.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Returns &amp; Right of Withdrawal<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Below you will find all the information you need about changing your order, returns and refunds.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">1. Order changes (before dispatch)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to amend your order, please read the information below carefully.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Add articles<\/strong><br>If your order has not yet been dispatched, you can:<br>\u2013 Place an additional order<br>\u2013 Cancel your current order and place a new one<br><br>If your order has already been dispatched, you will no longer be able to add items to it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Deleting articles<\/strong><br>If your order has not yet been dispatched, you can cancel specific items.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will receive:<br>\u2013 Refund of the product\u2019s value<br>\u2013 Refund of delivery charges, provided that delivery was not free of charge<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your order has already been dispatched, it can no longer be cancelled.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">2. Change the address or recipient<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Changing the recipient\u2019s name is usually straightforward and can be passed on to the carrier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Changing the delivery address:<br>\u2013 If not yet dispatched: usually possible<br>\u2013 If the parcel has already been dispatched: we will forward your request to the carrier, who will decide whether the change is possible<br>\u2013 Changes of address are generally only accepted if they do not incur any additional delivery charges. If the carrier refuses the change, it may be necessary to place a new order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To request a change, please send an email to: support@rokimi.com. Please state your order number and the change you are requesting.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">3. Return requests (consumers\u2019 right of withdrawal)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Consumers have a statutory right of withdrawal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside the scope of their commercial or professional activities.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3.1 Return period<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to withdraw from this contract within 14 days without giving any reason.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), takes possession of the last goods.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3.2 How do I request a return?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise your right of withdrawal, please inform us of your decision by email at support@rokimi.com. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include the following in this email: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Returning items<\/li>\n\n\n\n<li>Further details, if applicable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You will receive an email confirming receipt of your cancellation.<br>Email: support@rokimi.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To meet the withdrawal deadline, it is sufficient for you to send your notice before the 14-day period has expired.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3.3 Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you withdraw from the contract, we will refund all payments received from you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds will be made without undue delay and, in any event, no later than 14 days from the date on which we are notified of your decision. We will use the same payment method that you used for the original transaction, unless expressly agreed otherwise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We can wait to make the refund until:<br>\u2013 We have received the returned goods; or<br>\u2013 You provide proof of return<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3.4 Returning the goods<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can return the goods:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please contact us at support@rokimi.com \u2014 we will email you the return address and a return label<\/li>\n\n\n\n<li>No later than 14 days after you have notified us of the return<\/li>\n\n\n\n<li>The product must be undamaged, unused, unopened and in its original packaging<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">As these are cleaning products, opened or used items cannot always be accepted for a full refund for reasons of hygiene and safety. If the seal has been broken or the product has been (partially) used, this may affect the amount of the refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important \u2013 Return address<\/strong><br>The returns address varies by product and may differ depending on the warehouse or fulfilment centre. Goods may only be returned to the returns address provided by us following email confirmation. The business address listed on the website is not a returns address for goods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returns sent without prior authorisation or to an incorrect address may be refused and returned to the sender at the sender\u2019s expense.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3.5 Return postage costs<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To return your order, we will send you a returns label by email.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you return an item, you will be refunded the price of the returned product. Any delivery charges you paid when placing your original order will not be refunded.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">4. Damage, faults or items received in error<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Has your order arrived damaged, is something missing, or have you received the wrong item? If so, please contact us as soon as possible at support@rokimi.com, preferably with a photo of the product and the packaging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will work with you to find a suitable solution \u2014 for example, a replacement product, an additional delivery, or a refund. In such cases, we will cover any costs incurred.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Retouren &amp; Herroepingsrecht Hieronder vindt u alle informatie over het wijzigen van uw bestelling, retourneren en terugbetalingen. 1. Bestellingswijzigingen (v\u00f3\u00f3r verzending) Als u uw bestelling wilt wijzigen, lees dan de onderstaande informatie zorgvuldig door. Artikelen toevoegenAls uw bestelling nog niet is verzonden, kunt u:&#8211; Plaats een extra bestelling&#8211; Annuleer uw huidige bestelling en plaats een [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1930","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>returns-right-of-withdrawal - Rokimi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rokimi.com\/en\/returns-right-of-withdrawal\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"returns-right-of-withdrawal - Rokimi\" \/>\n<meta property=\"og:description\" content=\"Retouren &amp; Herroepingsrecht Hieronder vindt u alle informatie over het wijzigen van uw bestelling, retourneren en terugbetalingen. 1. Bestellingswijzigingen (v\u00f3\u00f3r verzending) Als u uw bestelling wilt wijzigen, lees dan de onderstaande informatie zorgvuldig door. Artikelen toevoegenAls uw bestelling nog niet is verzonden, kunt u:&#8211; Plaats een extra bestelling&#8211; Annuleer uw huidige bestelling en plaats een [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rokimi.com\/en\/returns-right-of-withdrawal\/\" \/>\n<meta property=\"og:site_name\" content=\"Rokimi\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=100078382295407\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/rokimi.com\/returns-right-of-withdrawal\/\",\"url\":\"https:\/\/rokimi.com\/returns-right-of-withdrawal\/\",\"name\":\"returns-right-of-withdrawal - Rokimi\",\"isPartOf\":{\"@id\":\"https:\/\/rokimi.com\/#website\"},\"datePublished\":\"2026-06-15T15:30:59+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/rokimi.com\/returns-right-of-withdrawal\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/rokimi.com\/returns-right-of-withdrawal\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/rokimi.com\/returns-right-of-withdrawal\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/rokimi.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"returns-right-of-withdrawal\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/rokimi.com\/#website\",\"url\":\"https:\/\/rokimi.com\/\",\"name\":\"Rokimi\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/rokimi.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/rokimi.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/rokimi.com\/#organization\",\"name\":\"Rokimi\",\"url\":\"https:\/\/rokimi.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/rokimi.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/rokimi.com\/wp-content\/uploads\/2025\/11\/rokimi-logo-blue-2.webp\",\"contentUrl\":\"https:\/\/rokimi.com\/wp-content\/uploads\/2025\/11\/rokimi-logo-blue-2.webp\",\"width\":358,\"height\":103,\"caption\":\"Rokimi\"},\"image\":{\"@id\":\"https:\/\/rokimi.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/profile.php?id=100078382295407\",\"https:\/\/www.instagram.com\/rokimi_cleaning\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"returns-right-of-withdrawal - Rokimi","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/rokimi.com\/en\/returns-right-of-withdrawal\/","og_locale":"en_GB","og_type":"article","og_title":"returns-right-of-withdrawal - Rokimi","og_description":"Retouren &amp; Herroepingsrecht Hieronder vindt u alle informatie over het wijzigen van uw bestelling, retourneren en terugbetalingen. 1. 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