Delivery information

At Rokimi, we ensure fast and reliable delivery of our products. Below you will find detailed information about delivery areas, delivery charges and delivery times.

1. Delivery area

We mainly deliver within the Netherlands, Belgium, Germany, Luxembourg and France. For specific delivery destinations outside our standard delivery area, please refer to the overview at the bottom of this page.

2. Postage costs

Postage costs are calculated on a country-by-country basis and automatically included in the final price shown at checkout. Postage is free for orders above a certain amount.

Country	Standard rate	Free delivery on orders of
The Netherlands	€ 4,95	€ 30,-
Belgium	€ 4,95	€ 30,-
Germany	€ 4,95	€ 35,-
France	€ 6,95	€ 40,-

Please note:
– Deliveries are not made on Saturdays, Sundays or public holidays.
– Orders placed before 4.00 pm will be dispatched the following working day, provided payment has been received.

3. Delivery times

Country	Estimated delivery time
The Netherlands	2–3 working days
Belgium	2–3 working days
Luxembourg	2–4 working days
Germany	2–4 working days
France	3–5 working days

4. Order status

As soon as you place your order, our team will start processing it straight away. You can track the status of your order at any time via your Rokimi account.

Below is an overview of the different order statuses and what they mean:
Pending payment: We have received your order, but payment has not yet been completed.
Cancelled: The order has been cancelled.
Paid: Your order has been confirmed. You will receive an order confirmation by email.
Being processed: Your order is being prepared for dispatch.
On hold: Your order has been temporarily put on hold. Our team may contact you if further information is required.
Completed: Your order has been dispatched and handed over to the carrier.
Refunded: Your order has been returned and the amount has been refunded.
Backorder: One or more products are temporarily out of stock. Your order will be dispatched as soon as the items are available.
Error: A problem has occurred whilst processing your order. Our customer service team will contact you shortly to resolve this.